RIGHT TO RETRACT
In accordance with article L.221-18 of the Consumer Code, the buyer has a period of 14 (fourteen) days from the day of receipt of the package containing the products ordered, for exercise its legal right of withdrawal without having to justify its decision. However, certain conditions are necessary:
- In accordance with article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for Orders relating to: The supply of goods which have been unsealed after delivery (opening of the guarantee strip of the package) and which cannot be returned for reasons of hygiene and health protection.
We must guarantee the safety of our customers in terms of hygiene and traceability concerning our products.
The buyer exercising his right of withdrawal under the conditions provided for in this article in terms of methods of returning products and deadlines, may obtain a refund of the returned products as well as the delivery costs of the order, in accordance with article l221 -24 of the Consumer Code.
Communicate your return intentions to support within 7 days of receipt of the order by mail to:
490 AVENUE DU PASS TEMPS-
NAPOLLON BUSINESS PARK- RD43E
13400 AUBAGNE FRANCE
WHERE BY EMAIL: firstname.lastname@example.org
Please check that the guarantee strip of the package is intact